Working At Voyc
At Voyc, we are bringing together the brightest minds of marketers, software engineers, artificial intelligent scientists and industry experts to shape tomorrow's contact centre experience. Our purpose is to ensure that companies and their customers are treated fairly by providing call centre managers, team leaders and quality assurance managers with a platform that turns them into superheroes.
You may be familiar with the phrase: "This call may be recorded for quality assurance & training purposes". However, did you know that on average, only 2% of calls are monitored? Call monitoring is essential to identify potential risks, improve agent performance and ultimately ensure companies and their customers are treated fairly. But, the high cost of employing skilled human capital and limited call centre capacity means businesses often settle with just the "tip of the iceberg" approach. Voyc does the impossible by empowering businesses to evaluate 100% of calls, spending less time listening to calls and more time training agents.
In almost three years, Voyc has grown to an internal team of 10 highly motivated and purpose-driven people with diverse backgrounds and personalities. We work closely to achieve our common goal to transform how companies and their customers are treated. In the first years, our primary focus was on building the product and identifying our niche market of insurance. With the launch of our product, we can further commercialise and scale our solution.
Today, More than a dozen financial institutions, including 1Life Insurance, Bryte insurance and Momentum trust Voyc. These and other blue-chip companies are using Voyc to monitor and improve their contact centre quality assurance and agent performance. Backed by Techstars, Voyc's headquarters is in Amsterdam with offices in Cape Town.
Are you a team player, humble and passionate about our purpose? Do you embody the value of fairness? Do you feel excited about being part of a fast-growing start-up that is making a real impact on the lives of customers & companies whose calls go through Voyc?
- Playing to win
- Putting people over everything
- Driving results
- Pursuing Knowledge