About Smoke Customer Intelligence:

At Smoke Customer Intelligence (Smoke CI), we believe that people matter.

We help organisations truly listen to their customers and their employees and turn those insights into meaningful action. By combining powerful technology with sharp thinking, we enable businesses to improve experiences, strengthen relationships, and grow with confidence.

Our multi-channel customer feedback platform, Eyerys, makes it simple to capture, understand, and act on what matters most. From real-time insights to measurable improvements, we give teams the tools to make big changes without unnecessary complexity.

Put simply: we help companies become more customer-centric, every day.

What is Eyerys? Eyerys (pronounced “iris”) is our award-winning experience management platform.

It empowers organisations to gather feedback across multiple touchpoints, surveys, digital channels, in-store interactions, and more, giving a complete view of customer and employee sentiment.

With Eyerys, teams can:

• Capture feedback across multiple channels
• Identify strengths and gaps in service delivery
• Prioritise improvements using real data
• Act quickly with clear, actionable insights

It’s not just about collecting feedback; it’s about creating better experiences.

Why Work For Us

We’re a team of curious, driven people who care deeply about doing meaningful work.

At Smoke CI, you’ll:

• Work on technology that impacts real customers and real businesses
• Collaborate with smart, supportive teammates
• Continuously learn and stretch your skills
• Have the freedom to experiment, innovate, and own your ideas
• Grow both personally and professionally

If you love solving problems, learning fast, and making a tangible difference, you’ll feel right at home here.

Our Culture

Our culture is built on trust, accountability, and respect.

We believe the best ideas come from open conversations and diverse perspectives. Everyone has a voice, and everyone has ownership.

We value people who are:

• Curious and eager to learn
• Bold enough to challenge the status quo
• Committed to delivering real impact
• Supportive teammates who lift others up

Our Engineering Processes

If Agile, Scrum, DevOps, Test Driven Development, code coverage, microservices, unit tests, mongoDB, Golang, “keep it DRY!”, “can you put that in rabbit?”, “rubber ducking”, “microbatching” and “...wow, this is a big DB” gets you hot under the collar, then you’re in the right company. We continually push ourselves to create code that Robert Cecil Martin would be proud of!

Added to this, we take time for “research days” where team members get to hack and fry their brain on any subject and then present and share it with the team. This keeps our noggins full of ideas and helps us innovate at every turn.

Our Hiring Process

Whether you’ve read everything above or jumped straight here (we get it), this is where the journey really begins.

Our hiring process is thoughtful but practical. We want to understand your skills, your experience, and who you are as a person, without unnecessary steps or surprises.

We also respect your time, so we aim to keep things clear, focused, and efficient.

Here’s what you can expect:

1. Introductory conversation

A relaxed 30-minute chat with the Development Manager and a representative from HR.

No trick questions, just a chance for us to learn more about you, your experience, and what motivates you, while you get to know us too.

2. Final interview

You’ll meet with senior leadership, including our CTO. This is an opportunity to align on vision, values, and how we can grow together.

It will also include a deeper discussion around your technical background, past exposure, and how you like to work. We also explore how you might fit into our collaborative, learning-focused culture.

3. Technical assessment

A short take-home exercise you can complete in your own time.

It’s designed to showcase your thinking and approach to problem-solving, rather than test you under pressure. Most candidates spend between 45 minutes and 3 hours on it.

4. Psychometric Testing

A short online assessment that you can complete in your own time.

It’s designed to provide insight into your working style, strengths, and preferences, rather than to test your knowledge or put you under pressure. Most candidates complete it within 30 to 60 minutes.

5. Offer stage

If everything feels like a great fit on both sides, we move quickly to finalise the details and welcome you on board.