What we do

Kura (CS) Ltd is a global independent customer experience outsourcing company based in Glasgow, Scotland. Founded in 2014, we specialize in providing outsourced and insourced contact center solutions, including customer service, retention, web chat, and complaints handling, serving over 50 leading global brands across various industries.

Why work for us

At Kura, we prioritize employee development and well-being, offering a people-centric culture that fosters growth and innovation. Our commitment to excellence is reflected in our award-winning services and partnerships with industry leaders like Avaya, providing employees with opportunities to work on cutting-edge technology and solutions.

Our culture

We embrace a collaborative and inclusive work environment, driven by our philosophy of “Crossing the Bridge,” which emphasizes teamwork and client service. Our values focus on employee engagement, continuous improvement, and delivering exceptional customer experiences, ensuring a supportive atmosphere for all team members.

Our engineering process

Our engineering team employs modern technologies like AI, Docker, and Azure DevOps to enhance our service offerings and operational efficiency. We emphasize collaboration and agile methodologies, ensuring that our engineers work closely with cross-functional teams to drive innovation and deliver high-quality solutions.

Our hiring process

Our hiring process is designed to identify talent that aligns with our values and mission. Candidates can expect a structured interview process that includes technical assessments, team interviews, and discussions about their experiences and aspirations, ensuring a comprehensive evaluation of skills and cultural fit.