About Clickatell (Pty) Ltd

Who we are

At Clickatell, we’re committed to change the way our customers interact with their customers in every corner of the globe. We challenge ourselves to bring fresh ideas to the table every day, and use the latest and best tools to create innovative, valuable solutions that drive business growth.

Our values

Our values are our moral compass and inform the way we do things and carry out our business. We have a high regard for collaboration, innovation, passion, performance, leadership and true customer service excellence. All of these values contribute to our philosophy and attitude toward our colleagues, our jobs, our clients and of course our company.

What is in it for me?

Talented people deserve more than a monthly pay check. At Clickatell, you’ll enjoy challenging work, quarterly rewards, exciting team events and a fast-paced, agile and collaborative environment.
Our people are dared to be innovative and bring their unique contribution to change the way our customers engage with their customers across the world. Our employees benefit from opportunities to work in both emerging and first world countries. This rapidly growing business is funded by top-tier investors and filled with go-getters from a diversity of backgrounds.
Our people are encouraged to take charge of their personal career growth, and Clickatell supports the continuous development of skills. The company frequently sponsors bursaries and provides study leave for both long and short-term studies. When it comes to career advancement, our first port of call is to fill from within.

Our Engineering Processes

The Engineering team at Clickatell embrace Agile as defined in the Agile Manifesto. We believe in empowered, autonomous teams who solve problems using the skills and experience that earned them the role in the first place. The Engineering department lives by a set of Working Agreements that ensure we make work visible, engage and collaborate with each other and break down knowledge silos. Beyond that, freedom and flexibility for you and your team to self-organise in the best way is given. Clickatell's 4 Scrum teams work on a two-week sprint cadence, where Reviews and Retrospectives are very important. Communities of Practice (COPs) allow members of the same discipline from various teams (for example Database Administrators) to gather regularly to discuss technology decisions that reach across team boundaries. All team members, including the Scrum Product Owner, are peers. Leadership emerges based on the topic at hand where expertise and the merit of an idea hold the most weight.
Learning from mistakes is encouraged, experimentation welcome. Teams implement "haydays" to allow new ideas, perhaps unrelated to current projects, to be explored. A generous training and consultant budget allows team members to be exposed to new ideas and external input. Popular industry conferences are also attended yearly. Clickatell employs Agile Coaches to support and grow the team.