What we do

Callbi Speech Analytics is a cloud-based software-as-a-service speech analytics solution for contact centres. We cater to more than 30 global languages and make use of proprietary speech to text technology developed over a period of more than 15 years. Callbi enables organizations to monitor and analyze 100% of customer calls, to ensure compliance, sales or collection effectiveness, operational efficiencies, and optimize customer experience.

Why Work For Us

At Callbi, we are at the forefront of technology in the information technology and services industry. We provide an opportunity to work with technologies such as AI, Android, Google Apps, Google Tag Manager, and many others. Our team is small but dedicated, with estimated 8 employees working towards providing the best service to our customers.

Our Culture

Our culture is centered around innovation and customer experience. We believe in the power of technology to transform the way businesses operate, and we strive to deliver groundbreaking solutions to our clients. Our team is based in Stellenbosch, Western Cape, South Africa, and we are proud of the diverse and inclusive environment we have created.

Our Engineering Processes

Our engineering team is passionate about creating robust, scalable, and efficient solutions. We use a variety of technologies including AI, Android, Genesys, Google Apps, and others to deliver our services. We have a strong focus on continuous improvement and encourage our engineers to explore innovative solutions and new technologies.

Our Hiring Processes

We look for talented individuals who share our passion for technology and customer service. Our hiring process is designed to identify individuals who can contribute to our team and our mission. We value diversity and believe that our team is strongest when it includes people with a wide range of backgrounds and experiences.