What we do

Customer Alliance is a Berlin-based SaaS company founded in 2009, specializing in customer experience management and online reputation management. We empower over 5,000 businesses across various sectors, including hospitality, healthcare, and automotive, with our all-in-one platform designed for review management, guest surveys, and satisfaction metrics.

Why work for us

At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.

Our culture

At Customer Alliance, we emphasize human-centric values and foster a collaborative work environment. Our culture is built on transparency, respect, and a commitment to exceeding customer expectations through actionable insights and teamwork.

Our hiring process

Our hiring process is designed to identify top talent through a structured interview framework. Candidates can expect multiple rounds of interviews, including technical assessments and cultural fit evaluations, ensuring we find the perfect match for our team and values.