Operations Manager
Genasys|Posted 12 days ago
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Skills and experience
Location and salary
Role description
OPERATIONS MANAGER: PROFESSIONAL SERVICES
Location: Rosebank (Johannesburg)
Employment: Full-term, permanent position
Work Model: Hybrid work model (2 days per week in office)
Travel: Infrequent travel to clients and Genasys offices will be required
WHO ARE WE?
The Genasys story began in 1997 with a visionary founder who recognised that software was the key to revolutionising insurance efficiency and delivering exceptional customer experiences. From humble beginnings, we’ve grown into a recognised Insurtech leader, celebrating over 25 years of innovation. We have a strong foothold in South Africa and the UK, and our expansion into international markets is a testament to our continuous growth and impact. Our unwavering mission is to be the preferred software solutions partner to the insurance industry across Europe, Africa, and the rest of the world.
At Genasys, our core values of transparency, honesty, integrity, and personal accountability drive everything we do. We pride ourselves on delivering excellence in insurance technology, building lasting partnerships, and always doing what we say we will. Our comprehensive and dynamic insurance management system is a testament to our commitment to innovation. It’s a modular, cloud-based solution that can be applied to any insurance business, adapting seamlessly regardless of currency, language, or destination. With our platform, clients benefit from faster product launches and an average of 34% reduction in operating costs, enabling them to transact over £3 billion in Gross Written Premium and manage over 1.5 million insurance policies globally. Our system boasts 352 pre-configured product line templates and 486 robust, well-documented API endpoints, offering unparalleled flexibility and speed to market.
Our flagship platform provides end-to-end policy administration, covering the entire insurance policy lifecycle. This includes intuitive, no-code tools for building wholesale and retail quote-and-bind journeys, seamless renewals, mid-term adjustments, and cancellations. It empowers insurers, MGAs, and brokers to create customised, optimised workflows, manage complex currency, taxation, and multiple languages across regions, and support alternative insurance models such as parametric, micro, or embedded products. The platform is truly designed for insurance, tailored to the unique needs of each business.
We believe our people are critical to our success. We are deeply committed to fostering an environment of continuous learning and development, supporting our teams to drive technological expansion and attract top talent. This commitment is exemplified by initiatives like our Genasys Product and Innovation Campus in Cape Town. Join a team passionate about making insurance better for everyone through cutting-edge technology.
Find out more about us at https://www.genasystech.com/careers/
ABOUT THE ROLE
The Operations Manager reports into the Chief Customer Officer and forms part of the Professional Services division, responsible for providing effective, high-quality support and solutions to our clients.
The role will manage the support and upgrade project team, enabling a culture of collaboration, mutual support, engagement and high-performance, while ensuring that client solutions are delivered on time, in budget and to the required scope and quality expectations.
The role oversees all operational workstreams within the division and ensures that the work management system (JIRA) remains the primary source for all logged work, sprint allocations and client deliverables.
ABOUT YOU
You are an experienced Operations Manager with a deep understanding of technical delivery management in a customer support/delivery environment.
You have at least 8 years of experience with operational leadership and sprint-based delivery in a technical customer support/delivery environment. You have previous experience leading medium to large scale teams while managing client support agreements.
You have a good understanding of the software development lifecycle and ideally have a technical qualification or background.
You are highly proficient in working with MS Office and JIRA (for project tracking, dashboard creation, reporting and workflow management).
Key skills and qualities:
• Excellent interpersonal, communication and relationship building skills
• Strong time management, organisation and multi-tasking skills
• Solutions orientated with strong conflict management skills
• High levels of honesty, discretion and professionalism
• Resilience, tenaciousness and adaptability
Sign up or log in to apply:
About Genasys
Who We Are
The Genasys story began in 1997 with a visionary founder who recognised that software was the key to revolutionising insurance efficiency and delivering exceptional customer experiences. From humble beginnings, we’ve grown into a recognised Insurtech leader, celebrating over 25 years of innovation. We have a strong foothold in South Africa and the UK, and our expansion into international markets is a testament to our continuous growth and impact. Our unwavering mission is to be the preferred software solutions partner to the insurance industry across Europe, Africa, and the rest of the world.
At Genasys, our core values of transparency, honesty, integrity, and personal accountability drive everything we do. We pride ourselves on delivering excellence in insurance technology, building lasting partnerships, and always doing what we say we will. Our comprehensive and dynamic insurance management system is a testament to our commitment to innovation. It’s a modular, cloud-based solution that can be applied to any insurance business, adapting seamlessly regardless of currency, language, or destination. With our platform, clients benefit from faster product launches and an average of 34% reduction in operating costs, enabling them to transact over £3 billion in Gross Written Premium and manage over 1.5 million insurance policies globally. Our system boasts 352 pre-configured product line templates and 486 robust, well-documented API endpoints, offering unparalleled flexibility and speed to market.
Our flagship platform provides end-to-end policy administration, covering the entire insurance policy lifecycle. This includes intuitive, no-code tools for building wholesale and retail quote-and-bind journeys, seamless renewals, mid-term adjustments, and cancellations. It empowers insurers, MGAs, and brokers to create customised, optimised workflows, manage complex currency, taxation, and multiple languages across regions, and support alternative insurance models such as parametric, micro, or embedded products. The platform is truly designed for insurance, tailored to the unique needs of each business.
We believe our people are critical to our success. We are deeply committed to fostering an environment of continuous learning and development, supporting our teams to drive technological expansion and attract top talent. This commitment is exemplified by initiatives like our Genasys Product and Innovation Campus in Cape Town. Join a team passionate about making insurance better for everyone through cutting-edge technology.
Find out more about us at https://www.genasystech.com/careers/
Why Work For Us
Would you like to work for a company that believes in its staff and its product? A company that instills, "Never forget to have Fun"? Do you have what it takes to be one step ahead of the others? Would you like to be one of the highly valued professional staff members in our team?
If you have answered yes to any one of the above questions, then Genasys Technologies is the right place for you.
Our key differentiator is that we pride ourselves on the outstanding quality of our products, our harmonious relationships with our clients and our commitment to becoming the leading software provider to the South African insurance industry, and we pride ourselves in the caliber of staff we hire. If you can relate to these same qualities and values, we need you to help us grow and obtain our goals through a mutually beneficial relationship. Your success will be our success and vice versa.
Our Culture
Genasys promotes hard work and productivity, without ever forgetting to have fun. We see our team as people with unique and diverse needs and therefore always encourage participation in social and sporting events with teambuilding and also personal enjoyment and satisfaction as the main objectives. "We work hard, and we play hard."
Our Genasys Processes
Genasys makes use of an Agile development process adapted from the Scrum framework in order to ensure that the clients’ expectations are always met or exceeded. Daily stand-ups and an emphasis on client collaboration ensure alignment across all stakeholders every step of the way, while exhaustive Quality Assurance, strict Code Standards, and best practices ensure the delivered product is of the finest quality.
Perks at Genasys
Tech Stack
application and data
dev ops
business tool
utilities
