JOB DESCRIPTION | DEVELOPMENT TECHNICAL LEAD - CIT

ABOUT THE COMPANY

TIH is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

JOB PURPOSE

Responsible for high quality software, governance and development standards and practices throughout the software development life cycle. Mentor and coach less experienced developers. Utilise knowledge of architectural patterns and practices. May analyse and design within an application area, working individually or coordinating development as part of a team. When required, design software or customise software for client use with the aim of optimising operational efficiency. Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Review design and code changes and produce relevant technical and functional documentation.

RESPONSIBILITIES

Application Software Development

• Design, review and when required, guide development of the most complex existing and new applications by analysing and identifying areas for modification and improvement.

• Develop new features to meet customer requirements.

Technical Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the technical and architectural standards decided upon and provide technical leadership.

• Provide guidance to ensure the team delivers appropriate customer service levels at all times.

Organisational Capability Building

• Provide coaching to team members to develop their skills.

• Assist in identifying training needs as well as skills improvement plans needed to improve and develop the team's skills.

Data Collection and Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.

Applications Software Review

• Review, identify, and correct the most complex software defects to maintain fully functioning applications software.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Quality

• Play an important part in the development of quality procedures and standards by certifying technological processes, qualifying products and supervising tests.

• Responsible for high quality software, governance and development standards and practices throughout the software development life cycle.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager.

Testing IT Performance

• Implement monitoring and ensure quality of applications software tests. Monitor, diagnose, and correct performance issues.

Personal Capability Building

• Act as subject matter expert in several areas of technology.

• Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain a roadmap to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer and Peer Service

• Provide a quality service to peers and customers while identifying opportunities to provide technical solutions and guidance.

TASKS

• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.

• Direct software system testing and validation procedures.

• Direct software programming and development of documentation.

• Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.

• Analyse information to determine, recommend, and plan implementation of a new system or modification of an existing system.

• Consult with engineering staff to evaluate software, develop specifications and performance requirements, or resolve customer problems.

• Prepare reports or correspondence concerning project specifications, activities, or status.

• Oversee development work to ensure that standards are adhered to.

• Define development standards and architectural patterns.

BEHAVIORAL COMPETENCIES

• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

• Directs Work: Provides direction, delegating, and removing obstacles to get work done.

• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.

• Cultivates Innovation: Creates new and better ways for the organization to be successful.

• Ensures Accountability: Holds self and others accountable to meet commitments.

• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.

• Decision Quality: Makes good and timely decisions that keep the organization moving forward.

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

• Builds Networks: Effectively builds formal and informal relationship networks inside and outside the organization.

• Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.

• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.

• Persuades: Uses compelling arguments to gain the support and commitment of others.

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.

SKILLS

• Application Development: Use comprehensive knowledge and skills. Guide and train others to develop software using programming languages.

• C# , Microsoft SQL Server, RabbitMQ, Angular, PrimeNG, Hangfire, JQuery, GIT, Azure DevOps.

• Computer skills: Support business processes with comprehensive understanding and effective use of standard office equipment and standard software packages.

• IT Testing: Use comprehensive knowledge and skill to guide and train others to ensure that IT applications meet required specifications.

• Assessment: Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on analysing data from multiple sources.

• Action Planning: Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations.

• IT Data Management: Provide technical guidance to manage information throughout its lifecycle.

• Application Defect Resolution: Monitor, diagnose and fix technological problems independently and provide technical guidance when required.

• Planning and Organising: Plan, organise, prioritise and oversee activities to efficiently meet business objectives independently and provide technical guidance when required.

• Compliance: Uses comprehensive knowledge and skills to act independently while guiding and training others on achieving full compliance with applicable rules and regulations.

• Verbal Communication: Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

• Numerical Skills: Uses a comprehensive understanding of numerical concepts to perform mathematical operations such as report analysis independently.

• Program Installation, Versioning and Configuration: Operates as a recognised expert to install, set up, configure, and manage software and environments.

• Writing Skills: Uses clear and effective writing skills to express ideas, request actions and formulate plans or policies.

• Presentation Skills: Communicates clearly, concisely, and compellingly.

EDUCATION

• General Education: Grade 12/SAQA Accredited Equivalent (Essential).

• A recognised software development certification/degree/diploma (Advantageous).

• Microsoft Certifications (Advantageous).

EXPERIENCE

General Experience

• 7 or more years' experience using relevant programming languages or technologies (Essential).

• DevOps experience (Essential).

• Experience working with Agile principles and methodologies (Essential).

• Experience in enterprise application development (Essential).

• Experience with software architecture patterns and practices (Essential).

• Microservice architecture experience (Advantageous).

• Cloud Platform experience (Essential).

• Networking and Infrastructure design experience and knowledge (Advantageous).

• Containerisation experience (Advantageous).

• Experience in a Financial Services industry (Advantageous).

Managerial Experience

• Experience of guiding and directing people and other resources to achieve specific end results within limited timeframes (Essential).

ADDITIONAL INFORMATION

• SAQA Accredited Equivalent: It is the onus of the applicant to provide certified evidence that their qualifications meet the equivalent NQF level required for this role at the time of application.

• As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and/or accreditation verified.