Senior UX UI Designer
Telesure Investment Holdings|Posted 10 days ago
Skills and experience
Location and salary
Role description
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Design user interface and the visual and user-experience elements of digital products through
research, testing, planning and iteration. Translate high-level requirements into interactive designs,
and transform them into attractive, intuitive, and functional user interfaces.
Responsibilities
Design and Conceptualization
Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.
Customer Experience Mapping
Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
Customer Needs/Experience Research
Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
Product and Solution Development
Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
Internal Client Relationship Management
Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
Customer Experiences Implementation
Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
Personal Capability Building
Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media
Education
Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential) (Required)
Experience
5 or more years UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous).
About Telesure Investment Holdings
What We Do
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins go back to 1985, when Auto & General Insurance was launched to the South African market. We have since grown into a group of subsidiaries, each finding a better way to give their unique group of customers’ peace of mind. That’s why we exist - to continuously find better ways to give people peace of mind- whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
TIH is owned by BHL (SA) Holdings Limited. Some of our brands include auto & general, Dial Direct, 1st for Women, Budget Insurance, and Hippo, South Africa’s first insurance aggregator.
Why work for us
We are more than a financial services group. At TIH, we constantly strive to find better ways to give our customers and people, peace of mind. By joining TIH, know that we’ll value you as much as we value the thousands of South African lives we improve daily, and that’s just the beginning. We know it’s our people who drive our success. They are the heart and soul of our business and the ones that make us unstoppable. We work hard to ensure that we have the right people from the start, and are uncompromising in a few of our requirements:
- We look for bright people who are good connectors, who listen and who deliver what and when they say they will.
- Energy, curiosity and having a can-do attitude is a must.
- So is accountability and having the ability to always find a better way.
- Our people value teamwork, but are also able to work independently.
- They must genuinely care for our customers and their team. When we find these unstoppable people, we work very hard to keep them. A highly competitive salary and benefits package is just the start. Read on to find out what else is in store for our people including our Rewards and Recognition programmes, Development programmes and Health & Wellness initiatives.
Culture
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? A team that thrives on being unconventional and uncompromising, at a company that has been recognised as a top employer for a number of years in a row? As a leading financial institution, ensuring that our people are prepared for the unexpected is a priority. That's why we provide cover including Life Insurance, Funeral Insurance, Medical Aid, discounted GAP cover and an Income Continuation policy. We also ensure that our people are prepared for their retirement by contributing to a Provident Fund. Our Friends in Need fund is another benefit. It provides financial assistance to our people facing challenging and difficult times.
Being unstoppable not only requires a healthy work-ethic, but a healthy mind and body too. Fancy a workout? Our Johannesburg and Durban offices have gyms featuring state-of-the-art-equipment. Our Johannesburg office also offers holistic health services including on-site doctors, nurses, a physiotherapist, an optometrist, a biokineticist and a massage therapist as well as a clinic offering counselling, family planning, chronic disease monitoring and vitamin B12 and flu shots. The salon at our Johannesburg office keeps our people&# 39;s hair and nails in tip-top shape and the Dis- Chem Pharmacy in Johannesburg is the ultimate in convenience. Couple this with free fruit daily, a health bar, a canteen, a coffee shop, a running/walking track, a soccer pitch, a putt-putt green and giant chess board, and R&R in one of our on-site chill rooms will be just what the doctor ordered.
Perks at Telesure Investment Holdings
Tech Stack
application and data
















utilities


dev ops






business tool


