Software Delivery Lead

Department: IT and Software Development

Reports To: Software Development Manager

Job Summary

The Software Delivery Lead will be responsible for leading a cross-functional team in the delivery of complex product and system development projects across a variety of products and technologies.

The Software Delivery Lead will manage the successful delivery of products and projects, requiring planning, coordination, and leadership across the full delivery lifecycle. This includes drafting timelines, delegating work, collaborating, and working closely with Project Managers, Business Analysts, Architects, and Developers, as well as liaising with key project stakeholders to ensure products are delivered on time while maintaining compliance and quality.

The Software Delivery Lead will also support the performance and career growth of team members through mentoring and coaching.

Job Responsibilities

SDLC Management

Responsible for each phase of the product or project lifecycle, end-to-end, from inception, growth, maturity, to decline.

Where applicable, this includes:

Inception

Requirements gathering

Analysis

Design

Development

Testing

Deployment

Infrastructure

Capacity planning

Performance management

Support

Monitoring

Decommissioning

Align development roadmaps with business, client (internal and external), and technology objectives through collaboration.

Manage issues with appropriate urgency, including resolution and stakeholder communication in conjunction with support and post-deployment processes.

Prioritize and plan backlogs, demand pipelines, and product roadmaps.

Define, track, and measure product business benefit realization where appropriate.

Maintain a strong technical understanding and in-depth product knowledge, including broader group products and systems.

Strategic Mindset

Align objectives and activities to the broader strategic goals of the team and BET Software.

Foster a customer-centric culture by creating and promoting a customer-oriented attitude within the team.

Identify and understand customer needs while managing expectations effectively.

Facilitate competitor analysis and market research to identify opportunities and risks associated with products.

Collaborate with other product teams to achieve shared objectives.

Provide consistent, clear, and regular communication with internal and external stakeholders.

Integrate team and departmental processes effectively with company-wide processes and procedures.

Team Management

Lead direct and indirect reports to ensure successful product management.

Ensure cross-functional teams are aligned with company strategy and objectives.

Ensure teams are appropriately resourced and possess the skills required for current and future projects.

Support and develop training and career development plans for team members.

Collaborate with team members to establish performance goals and success measures.

Conduct regular performance discussions to encourage growth and development.

Facilitate mentoring and coaching where required.

Oversee all aspects of team operations through effective problem-solving and communication.

Maintain current and future skills matrices for the team.

Create a culture aligned with platform goals and BET Software values.

Behavioural Outputs

Adaptably Resilient

Adapts to change and remains open to new ideas and responsibilities.

Handles pressure effectively and adjusts plans to meet changing demands.

Modifies interpersonal style and approach based on circumstances.

Adapts behaviour to maintain cooperative relationships.

Accepts changes to tasks, plans, and procedures in alignment with strategic direction.

Maintains a positive attitude during periods of change.

Decision-Making Quality

Makes confident, timely, and fact-based decisions through collaboration.

Ensures stakeholders understand decisions before implementation.

Considers both short-term and long-term implications.

Clearly explains and defends decisions and judgments.

Accurately defines problems before pursuing solutions.

Bases decisions on a thorough review of relevant facts and information.

Resourceful and Improving

Generates new ideas and challenges the status quo.

Takes calculated risks and encourages innovation.

Continuously seeks opportunities to improve efficiency and effectiveness.

Solves problems by questioning existing approaches and processes.

Job Specification

Experience

Minimum of 10 years' experience in a technical role within the IT industry.

Minimum of 3–5 years' experience leading or managing cross-functional software development teams.

Experience facilitating timely product and project delivery.

Detailed knowledge of the Software Development Lifecycle (SDLC) and software project management.

Skills & Competencies

Results-driven with the ability to overcome obstacles.

Strong written and verbal communication skills.

Excellent attention to detail.

Living the Spirit

Actively drive a culture of collaboration and open communication within the team.

Promote authenticity and foster diversity, inclusion, equity, and belonging.

Encourage versatility and adaptability by supporting collaboration across teams and departments.

Act as a change agent and promote continuous learning through proactive leadership.

Build strong team spirit and camaraderie by encouraging collaboration, support, and collective problem-solving.

Foster a culture of continuous improvement within Software Development.

Encourage flexibility in adapting to evolving technologies, methodologies, and challenges.

Embrace new opportunities for learning and growth within the team.