Incling is a digital research and insights company that builds online platforms to help organisations better understand customer behaviour, experiences, and decision-making.

They design and deliver research tools such as online communities, diary studies, customer journey tracking, and feedback platforms. These tools enable brands to gather real-world insights at scale, helping them improve products, services, and overall customer experience. Their clients span a range of industries including retail, FMCG, finance, and technology.

At its core, Incling focuses on making qualitative research more scalable and accessible through technology. The platform allows researchers and organisations to engage directly with users and collect continuous, structured feedback in a more dynamic way than traditional research methods.

The company is remote-first, with a distributed team working across different locations. This setup supports flexibility in how and where people work, while still maintaining strong day-to-day collaboration across product, engineering, and research teams. Communication and cross-functional working are key parts of how the business operates.

From an engineering and product perspective, Incling is in an active phase of growth and development. The platform is continuously evolving, with ongoing improvements to scalability, performance, and feature depth. There is also a strong focus on innovation, including the use of automation and AI to enhance how insights are gathered and delivered.

Key highlights of the environment include:

Fully remote, flexible working model with a distributed team structure Collaborative, cross-functional teams working closely across product, engineering, and research Strong emphasis on ownership, autonomy, and contributing to a growing product Opportunity to work on a platform that is actively evolving and expanding in capability Exposure to meaningful, real-world customer insight work used by global brands Culture focused on continuous improvement, learning, and practical innovation

Overall, Incling offers a product-focused environment where engineers and product teams work closely with researchers and clients to build tools that directly influence how organisations understand and improve customer experience.