Application Support Team Lead
BET Software|Posted 9 days ago
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Skills and experience
Location and salary
Role description
We're looking for an experienced Application Support Team Lead to oversee and guide our Application Support Analyst team. In this pivotal role, you'll be responsible for planning, assigning, and directing daily tasks while serving as the technical point of contact for your team. You'll keep your finger on the pulse of our operations by tracking critical performance indexes including incoming, open and aged tickets, customer experience metrics, branch uptime, and network monitoring. Managing and maintaining all Service Level Agreements will be key to your success, ensuring our support operations run smoothly and efficiently. You'll also provide daily reports on Application Support statistics to management, giving leadership the insights they need to make informed decisions. We're seeking someone with 2-4 years of supervisory or team lead experience in an Application Support desk, help desk, or infrastructure remote support environment. A Diploma or Degree in Computer Systems is advantageous, along with certifications such as MTA, MCSA, MCSE, or ITIL Foundation. Experience with Office 365, Azure, and Scrum Master or Project Management training would be valuable additions to your profile.
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About BET Software
We are the brains behind SyX Software, an application with the incredible ability to result large volumes of transactions in rapid time. This software solution offers customers a fully realised sportsbook with integration into casino betting, virtual games, and live lotteries. SyX was pioneered by BET Software for the renowned Hollywoodbets brand and is designed to run on low-end hardware in locations with limited internet connectivity. SyX has also been launched in Lesotho, Mozambique, Zambia, Zimbabwe and Kenya.
We pride ourselves on our ability to forge close relationships with customers, and on providing leading-edge betting platforms, as well as 24/7 support, customisation, and optimisation that surpasses their expectations while ensuring that our company culture and Team wellbeing comes first!
With offices in Durban, East London and Johannesburg, we boast a Team made up of only the best, most highly-skilled individuals and grant our developers the freedom to work with the tech stack of their choice. If it works for them, it works for us!
If you’re looking to level up then look no further because at BET Software, growth is mandatory! We provide opportunities for our Team to complete formal qualifications, and we aim to cover the costs of courses that benefit both our Team Members and the company. BET is devoted to our All-Star’s development and career growth; we want you to be the best version of yourself!
Our values have been the fundamental building blocks on which we have built this dynamic and culturally diverse Team: At BET Software, as passionate as we are about changing things up in the tech industry, we are also all for making meaningful and sustainable change in the community around us and we do this through various CSI projects, as well as helping young people make their ICT dreams a reality through our Dare to Dream bursary programme.
We believe in constantly going against the grain, breaking the mould, shaking things up and disrupting global markets! Ready to be part of something greater? Apply now to be a part of our All-Star Team!
Perks at BET Software
Tech Stack
application and data
utilities
dev ops
business tool
