Lead Business Systems Analyst

Function: Business Systems

Department: IT

Minimum Skills and Knowledge Required

• Bachelor’s degree in industrial engineering (a must have), Information Systems, or related field

• Management experience

• Responsible for establishing the BSA function in the department and business as well as do BSA work

• Professional Business Analysis, Product, or Delivery Certification (CBAP, AAC, CSPO, SAFe PO/PM) advantageous

• Strong understanding of Agile, SDLC, and hybrid delivery methodologies

• At least 6years’ experience as a Business or Systems Analyst in a complex enterprise IT environment

• Proven experience leading analysis across large-scale, multi-system initiatives

• Demonstrated experience managing or leading a team of Business Analysts

• Advanced expertise in requirements elicitation, solution design, business process modelling, and systems integration

• Strong understanding of enterprise architecture concepts and cross-platform dependencies

• Advanced proficiency in Jira, Confluence, and related tooling

• Excellent facilitation, negotiation, and stakeholder management skills

• Strong decision-making capability in complex and ambiguous environments

Behavioural Dimensions Required

• Strategic Business and Systems Analysis Leadership

• Enterprise Thinking and Impact Analysis

• Stakeholder Influence and Decision Facilitation

• Governance and Quality Assurance

• Process Optimisation and Systems Thinking

• Coaching, Mentoring, and Capability Development

Brief Description of Key Performance Areas

• All multi-system initiatives adhere to approved analysis standards and templates. Single system initiatives adhere to analysis standards where applicable.

• Requirements signed off by business and technical stakeholders before development commences.

• Less than 10 percent rework required due to unclear or incomplete requirements (based on defects logged due to missing requirements or incorrectly scoped).

• Development clarifications due to requirement gaps reduced quarter-on-quarter.

• Improved capability, confidence, and quality of analyst outputs. Positive performance feedback received.

• Minimum of two measurable process or system improvements delivered per year.