Telephony Project Manager
CyberPro Consulting|Posted 2 days ago
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Skills and experience
Location and salary
Role description
We're seeking an experienced Telephony Project Manager to join Santam and lead strategic telephony initiatives that align with our business objectives. You'll take ownership of end-to-end project planning, execution, and delivery across our telephony infrastructure, including IVR, VoIP, call routing, and contact centre solutions. This is your opportunity to drive meaningful change and innovation in a dynamic environment where your expertise will directly impact our operational excellence. In this role, you'll build strong relationships with business leaders, technical teams, and vendors while proactively managing risks and ensuring business continuity. We value strategic thinking and leadership, so you'll provide executive-level reporting and governance while implementing best practices for project delivery. Your ability to influence at senior management levels and lead cross-functional teams will be essential to your success here. We're looking for someone with 7+ years of project management experience, particularly in telephony, contact centre, or IT infrastructure projects. You should bring deep technical knowledge of telephony systems, strong familiarity with project management frameworks (Agile, Waterfall, or hybrid), and excellent stakeholder management skills. As a leader and mentor, you'll guide junior project managers through complex telephony projects, helping us build a stronger, more capable team. A Bachelor's degree in IT, Business, or a related field is required, and certifications such as PMP, PRINCE2, or Agile Scrum Master are highly valued.
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About CyberPro Consulting
CyberPro Consulting is a software services company that focusses on Digital, Data Analytics, Software and AI Solutions as well as Cloud enablement services.
CyberPro’s story began in 2000 as a small web and e-commerce dev company startup and has seen us grow into one of the top IT services providers in South Africa, with a team of over 500 consultants.
Our customer base ranges from most of SA's blue chip and mid-size brands down to a bunch of exciting local and international startups disrupting various industries. The verticals we service cover a wide range of industries from financial services and retail through to telecoms and manufacturing customers and everything in between. As a CyberPro Consultant you get exposed to a diverse range of complex enterprise scale projects utilizing the latest technology. As part of a consulting services tech company you will find yourself working with some of the top people in the industry solving interesting problems.
Why Work for Us
- Well established brand and reputation in the market
- Solid track record in delivery
- Learn from top experts in the industry
- Earn top remuneration
- Exposure to a wide range of customers, projects and tech
- One of the most diverse teams in the industry
- South African as well as offshore project opportunities
Our Hiring Process
As each CyberPro team member is a representative of our company, we take our hiring process seriously. This means top skills, relevant education, the ability to deliver, strong interpersonal skills and, above all, the right attitude. Our process typically consists of a technical or other relevant skills assessment, and one or two interviews with key stakeholders, followed by an offer. We try and make the process as painless and quick as possible but at the same time ensuring that our reputation as one of the leaders in our industry stays intact.
Perks at CyberPro Consulting
Tech Stack
application and data
utilities
dev ops
business tool
