Business systems analyst
Espresso Bakery|Posted 22 days ago
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Skills and experience
Location and salary
Role description
IT Systems Analyst & Support Specialist
Reports to: Managing Director
Remuneration: Competitive, based on experience
About the Role
Espresso Bakery is looking for a practical, people-focused IT Systems Analyst & Support Lead to take ownership of our technology landscape — from the PCs, printers, and network that keep our team moving, to the systems that drive our manufacturing, distribution, and sales operations.
This is a hands-on role in a high-volume, fast-paced bakery environment — not a corporate desk job. You’ll be the go-to person who keeps our systems reliable, our users supported, and our digital tools evolving as we grow.
What You’ll Be Doing
- Maintain and support our IT infrastructure — PCs, mobile devices, network, label printers, and related software.
- Manage and improve business systems including our accounting/ERP system, production planning and tracking tools, customer ordering integrations, and website.
- Help automate and simplify processes across departments to reduce friction, prevent errors, and make people’s jobs easier.
- Work closely with management and frontline teams to identify issues, listen, observe, and turn insights into practical system improvements.
- Collaborate on projects that move us toward a more data-driven operation — ultimately building toward a real-time digital twin of our bakery.
Who You Are
- A curious and resourceful technician who enjoys solving problems and helping people.
- Comfortable working in a busy factory setting with a wide range of users.
- Experienced with IT systems support, networking, automation platforms, and business software.
- Someone who learns by doing, listening, and collaborating — not just following checklists.
- Excited by the idea of building systems that help a small, passionate company run smarter and serve customers better.
If you love variety, thrive in a team environment, and want to be part of a growing bakery that values innovation and people equally, we’d love to meet you.
Please note that this is a 6-month contract with the intention of converting to a permanent role.
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About Espresso Bakery
What we do
Espresso Bakery is a supply chain partner to businesses and institutions in Cape Town's and South Africa’s hospitality, restaurant, tourism, and events industries. We support economic growth by providing reliable, responsive service and high-quality, cost-effective products to hundreds of clients every day. We aim to be the most efficient, competitive, and trusted supplier in our industry, driven by a skilled and highly motivated team who are passionate about creating and delivering value to customers.
Why work for us
Joining Espresso Bakery means being part of a dedicated team that values quality and customer satisfaction. We offer a dynamic and stimulating work environment with opportunities for growth and development, allowing you to contribute to our mission of excellence in food-service supply chain performance.
Our culture
At Espresso Bakery, we foster a collaborative and supportive workplace where innovation and creativity are encouraged. Our multicultural team is united by a shared commitment to quality, customer service, and continuous improvement, ensuring that every employee has the opportunity to thrive and grow.
Our digital transformation
We utilize Lean management tools and principles to reduce waste and improve flow. Part of this approach is the deployment of digital technologies to provide accurate real-time, just-in-time information where it is needed, and to track and visualize complex processes. This means developing a system of connected applications, user interfaces, handheld devices, sensors and scanners, that meshes seamlessly with our people and our value stream.
Our hiring process
Our hiring process is designed to identify passionate individuals who align with our values and vision. Candidates can expect a straightforward interview process that assesses both technical skills and cultural fit, ensuring we find the right people to join our team.