Integration Developer - Contact Center Solutions
Safricloud|Posted 14 hours ago
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Skills and experience
Location and salary
Role description
We're seeking an Integration Developer with at least 3 years of experience to design, build, and maintain integrations for contact center solutions. You'll work on backend development (80%) and frontend responsibilities (20%), applying expertise in cloud-native technologies and serverless architectures to deliver reliable, production-grade integration solutions.
In this role, you'll develop server-side applications using TypeScript and Node.js, implement RESTful APIs and webhooks, and build serverless functions using AWS Lambda, Azure Functions and similar serverless technologies. Your work will focus on connecting contact center platforms with third-party systems, ensuring system reliability, optimizing performance, and implementing security and authentication best practices. You'll also create administrative dashboards and configuration interfaces for integration management and monitoring.
We maintain a professional development environment with code reviews and adherence to quality standards. Working within an Agile/Scrum methodology, you'll collaborate with the team to deliver scalable middleware solutions, event-driven architectures, and custom connectors that enable seamless data synchronization across our contact center ecosystem. The role requires strong problem-solving abilities and the capacity to work effectively both independently and collaboratively.
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About Safricloud
SAFRICLOUD
What we do
SAFRICLOUD is a pioneering leader enabling organizations across various sectors to enhance collaboration, communication, and service experience. Our solutions focus on improving productivity and revenue growth through scalable, innovative, and cost-effective customer-centric platforms. We offer PureCloud services to centralize communication and collaboration, ensuring reliability through geo-redundant infrastructure. Our VoiceConnect provides the lowest call rates by utilizing dynamic voice routing for optimal quality and cost efficiency.
Why Work For Us
Joining SAFRICLOUD means being part of a company that values innovation and efficiency. We measure success by the impact we have on our customers' productivity and revenue growth. We are committed to providing best-fit, scalable solutions that align with organizational goals and reduce costs, offering a stimulating environment for professional growth.
Our Culture
At SAFRICLOUD, we foster a culture of collaboration and continuous learning. We empower our teams to innovate and strive for excellence, ensuring that our solutions not only meet but exceed customer expectations. Our culture is built on the principles of teamwork and shared success, encouraging every team member to contribute to our mission.
Our Engineering Processes
Our engineering team, consisting of seven professionals, is dedicated to creating robust and scalable solutions. We utilize cutting-edge technologies like AI, Android, Microsoft Azure Hosting, and Genesys, among others, to ensure that our products are at the forefront of innovation. Our processes emphasize reliability, efficiency, and continuous improvement.
Our Hiring Processes
SAFRICLOUD is committed to hiring talented individuals who are passionate about technology and innovation. Our hiring process is designed to identify candidates who share our values and can contribute to our mission. We focus on finding diverse, skilled professionals who can thrive in a dynamic and collaborative environment.