Customer Success Support Engineer
Synatic|Posted 2 days ago
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Skills and experience
Location and salary
Role description
About Synatic
Synatic is a fully featured integration and data processing platform, built for the connected cloud era. Our data platform is a hybrid solution of iPaaS, ESB, ETL, API Management and Big Data, created to provide a holistic solution that delivers value with incredible speed. Based out of Johannesburg South Africa, Synatic is experiencing rapid international growth and is looking for talented and courageous individuals to join us on our global expansion journey.
Why work for Synatic?
We are driven, motivated, passionate and innovative.
By working with us you'll get the opportunity to:
- Challenge yourself and avoid stagnation.
- Work within an experienced high-performance team
- Have fun while making an impact.
- Be part of a rapidly growing start-up and contribute to our success story.
Synatic is a hybrid office-remote working culture based on output not time at your desk.
Role Summary
You will be responsible for building and maintaining positive relationships with clients after a contract has been signed. You will provide high-quality service by supporting clients, addressing concerns, and ensuring a smooth post-sale experience. This role involves coordinating and resolving any issues clients encounter, managing workflows, building internal tools and managing expectations to ensure customer satisfaction and long-term success. You will be required to work flexible and adjustable hours to cater for client time zones (10:00 - 19:00). This is a remote first role.
Common systems you will interact with
- Sql
- Salesforce
- Hubspot
- AMS360
- Intercom
- SendGrid
Essential experience and skills
- A bachelor’s degree in IT or Sciences (BSc, BIS, BEng or BCom) is preferable.
- Experience working with javascript/typescript essential.
- Experience working with SQL.
- Experience working with API integrations.
- Experience working with MongoDB (beneficial).
- Experience working with front-end frameworks (svelte would be beneficial but not required)
- Knowledge of how Rest and Soap works.
What else do we need from you?
- Able to work adjusted hours to cater for international clients (10am - 19:00pm).
- Be able to work independently, but collaborate constantly.
- Not be afraid of failure, as success comes from trying and pushing boundaries.
- Solution oriented and resilient in the face of challenges.
- Demonstrate motivation to learn new skills and technologies.
- Excellent interpersonal skills, curious, creative, and fun to work with.
Sign up or log in to apply:
About Synatic
Synatic has created a modern data automation and integration platform that enables enterprises to iterate faster by unlocking and optimizing data across multiple services and systems.
Based out of South Africa, we have customers worldwide and are rapidly growing internationally. We truly believe that South Africa has some of the best talent to compete on the world stage and are looking for courageous individuals to join us on the journey.
What we do
Synatic have developed a fully featured integration and data processing platform built for the connected era. Our data platform is a hybrid solution of iPaaS, ESB, ETL, API Management, and Big Data, created to provide a holistic solution that delivers value with incredible speed.
Synatic provides a highly integrated, simple-to-use data engine for data manipulation, with access built directly into the tool. Combining a simple drag and drop UI with a growing collection of web, data, storage, and enterprise system connectors, Synatic offers the ability to quickly deploy data solutions without the need for technical resources
Why Work For Us
Driven, Motivated, passionate, and innovative? Raise your hand if that’s you. If it is, we already have something in common. By working with us you’ll get the opportunity to:
- Challenge yourself and avoid mediocracy
- Work remotely - Home is where the office is
- Work with a knowledgeable, high-achieving, experienced, and fun team
- Control your own destiny and have an impact
- Experience an international and diverse work environment
- Be part of a rapidly growing startup and the next success story
Our Culture & Core Values
It is our mission to unleash the potential in every person and we know that teams perform best when they are diverse, empowered and every team member feels like they belong. It’s the unique contributions of all “Synaticals” that drives our success and we’re committed to building a culture where everyone has the opportunity to do meaningful work, to be courageous, and be recognized for their contributions.
True to our origin, Synatic strongly believes that sheer grit and tenacity are the pillars for growth and success. That is why we encourage our team members to grab the steering wheel and drive home ideas, projects and build new business relationships without the fear of failure.
Our dynamic team is rich in cultural and ethnic diversity and are always eager to share their knowledge and skills to pursue a common goal and break silo mentality. Martin Naude, CEO of Synatic, has vast experience in the software development industry, and believes in having an open-door policy and is always willing to engage in constructive conversation that will spark innovation.
Our Hiring Process
Unfortunately, one size doesn’t fit all, so we need to determine if you’re the right fit for our team and if we’re the right fit for your ambitions:
- 2 (two) rounds of interview sessions conducted via Microsoft Teams (general and technical)
- Followed by a virtual or in-person Final interview with Martin Naude (CEO)
- Opportunity to interview the team
- Skill tests or assessments that need to be completed
- Extension of a Job offer to successful candidates
Perks at Synatic
Tech Stack
utilities
dev ops
business tool
application and data
