Scrum Master

Genasys|Posted 1 month ago

Skills and experience

Role:Scrum master

Experience in role:3+ years

Language proficiency:English

Must-have skills:

Agile

Nice-to-have skills:

Jira

Location and salary

Remote policy:Hybrid

Location of job:Rosebank, South Africa

Visa requirements:Authorised to work in South Africa With status of citizen/passport holder, permanent resident or work permit/visa holder

Visa sponsorship:Unable to sponsor visa

Employment type:Permanent

Role description

WHO ARE WE?

The Genasys story began in 1997. Initially working out of his garage, our Founder recognized that software would be the key to insurance efficiency and great customer experience and set about creating an insurance administration system years ahead of its time.

25 years later, we’ve become one of the Insurtech leaders in South Africa and established ourselves in the UK market. We are continuing our expansion into the international markets. Our mission is to be the preferred software solutions partner to the insurance industry throughout Europe, Africa, and the rest of the world.

We provide a comprehensive and dynamic insurance management system that can be applied to any insurance business, regardless of currency, language, or destination.

Find out more about us at https://www.genasystech.com/careers/

ABOUT THE ROLE

The role requires a highly motivated and experienced Scrum Master to lead and manage Agile practices within our Support Team. This role is crucial in ensuring that support-related sprints run efficiently, balancing planned maintenance, incident resolution, and operational enhancements while responding to urgent business needs.

The Scrum Master will work closely with the Operations Manager and the Development Team to drive continuous improvement and service excellence.

The Scrum Master:

Facilitates and manages Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, retrospectives, and Change Control process

Works with the Operations Manager to prioritize and align sprint deliverables with the broader support strategy.

Ensures that unplanned, urgent issues are handled effectively while maintaining sprint commitments.

Monitors and optimizes the flow of work, using Kanban and Scrum principles to adapt to the dynamic nature of support.

Identifies and removes impediments that affect team efficiency and service delivery.

Tracks key support KPIs such as ticket resolution time, sprint completion rate, and unplanned work ratio.

Drives a culture of continuous improvement, ensuring that feedback from retrospectives translates into actionable changes.

Maintains clear and transparent communication with stakeholders regarding sprint progress and key support metrics.

Applies Agile best practices tailored for a support-driven environment

ABOUT YOU

You are a proactive and motivated individual with excellent interpersonal and communication skills. You have experience serving as Scrum Master for teams that handle systems maintenance, bug fixes, and production support. You can manage competing priorities in a dynamic, customer-focused environment, ensuring a balance between planned and unplanned work.

Your experience, qualifications, and skills:

Approximately 3 years of experience as a Scrum Master with at least 2 years of experience in a support or service management environment.

Scrum Master Certification or equivalent agile certification.

Strong understanding of Kanban and Agile Service Delivery.

Proficiency working with agile tools such as JIRA Service Management, Azure DevOps or similar.

Proficiency working with reporting tools and dashboards for measuring sprint efficiency and support performance.

About Genasys

51-200 employees

What we do

Genasys Technologies is a leading software company that develops and supports software and services for our partners in the Insurance Industry.

Why Work For Us

Would you like to work for a company that believes in its staff and its product? A company that instills, "Never forget to have Fun"? Do you have what it takes to be one step ahead of the others? Would you like to be one of the highly valued professional staff members in our team?

If you have answered yes to any one of the above questions, then Genasys Technologies is the right place for you. Genasys is a place where you become part of a team and a family as well as a place where you can grow and live out your skills and potential - an opportunity to develop all aspects as an individual as well as an employee.

Our key differentiator is that we pride ourselves on the outstanding quality of our products, our harmonious relationships with our clients and our commitment to becoming the leading software provider to the South African insurance industry, and we pride ourselves in the caliber of staff we hire. If you can relate to these same qualities and values, we need you to help us grow and obtain our goals through a mutually beneficial relationship. Your success will be our success and vice versa.

Our Culture

Genasys promotes hard work and productivity, without ever forgetting to have fun. We see our team as people with unique and diverse needs and therefore always encourage participation in social and sporting events with teambuilding and also personal enjoyment and satisfaction as the main objectives. "We work hard, and we play hard."

Our Genasys Processes

Genasys makes use of an Agile development process adapted from the Scrum framework in order to ensure that the clients’ expectations are always met or exceeded. Daily stand-ups and an emphasis on client collaboration ensure alignment across all stakeholders every step of the way, while exhaustive Quality Assurance, strict Code Standards, and best practices ensure the delivered product is of the finest quality.