Job Description

Purpose:

Design new IT solutions and processes to improve business efficiency and productivity by working closely with IT and executive management in order to align ongoing projects and activities with the strategic business goals and plan of the business unit.

Principal Duties and Responsibilities:

1. Work with clients to understand their business and expectations

2. Accurately and completely document current and future state of business processes and work flows

3. Presentation of technical concepts or solutions to internal and external business as well as customers

4. Conduct and capture user requirements sessions according to established methodologies (UML etc.)

5. Prepare specifications, project charters, cost estimates, technology research documentation as appropriate

6. Promote new technologies and solutions to financial institutions

7. Manage projects through life cycle

8. Develop business cases to assess process improvement opportunities

9. Use practical experience and industry best practice knowledge to support BPR strategy, approach, methodologies and tools

10. Collaborate with subject matter experts and process owners to ensure all design requirements adequately reflect the defined business processes and fully support all components of the functional business requirements

11. Identify ways to extract useful data from multiple sources and develop methods to analyse the data

12. Ensure that budgets are adhered to and deadlines met

Knowledge, Skills and Abilities Required:

Software:

• Proficient in Microsoft Office, MS Project, MS Visio, process design and simulation and statistical analysis tools, and MS SQL Manager.

Solution Appraisal:

• Observe and evaluate the outcomes of a problem solution to identify lessons learned or redirect efforts.

Computers and Electronics:

• Knowledge of software including applications and programming.

Technical Understanding:

• Possess understanding in the areas of application programming, database, and system design.

Analyse and Solution Definition:

• Understand the business issues and data challenges of the client's organisation and industry.

• Identify client organisation's strengths and weaknesses and suggests areas of improvement.

• Review and edit requirements, specifications, business processes, and recommendations related to proposed solutions.

• Develop functional specifications and system design specifications for client engagements.

Technical Recommendation and Testing:

• Lead testing efforts.

• Ensure issues are identified, tracked, reported on, and resolved in a timely manner.

• Work with client personnel to identify required changes.

• Communicate required changes to development team.

Project Execution:

• Assist in enforcement of project deadlines and schedules.

• Obtain input from supervisor and accurately apply comments/feedback.

• Communicate and apply project standards.

• Manage resources in accordance with project schedule.

• Consistently deliver high-quality service to clients.

• Understand the components of running a fiscally successful project.

Managing the Job:

Analyse:

• Relate and compare data from different sources.

• Identify cause-effect relationships.

Business Approach:

• Apply management principles and techniques to the management of all organisational resources.

Plan and Organise:

• Establish a course of action for self or others to accomplish a specific goal.

Problem Solve:

• Identify, analyse, organise, and solve problems and issues in a timely and effective manner.

Project Management:

• Assess, plan, negotiate, organise, monitor, and evaluate the delivery process.

• Manage human, capital, and financial resources.

Organisational Citizenship:

• Do more than usual job duties.

• Provide performance beyond expectations.

• Make constructive statements about the department and company.

• Help others on the team, volunteer for extra activities, avoid conflicts, and show care for the company.

• Respect rules and regulations and gracefully tolerate occasional work-related impositions.

Managing Self:

Contracting:

• Negotiate, organise, prepare, monitor and evaluate work performed by vendors and consultants.

Systems Thinking:

• Recognise the interrelationship among the driving forces that connect seemingly isolated incidents within the organisation. Take a holistic view of performance problems in order to find the root causes.

Managing Others:

Buy-in / Advocacy:

• Build ownership and support for workplace initiatives.

Client & Partnering Management:

• Adopt a client and partner orientation.

• Promote the organisation’s messages, products, and services to clients and partners.

• Possess strong negotiation and facilitation skills.

• Establish productive partnerships.

Communicate:

• Apply effective verbal, nonverbal, and written communication methods to achieve desired results.

Consulting:

• Help clients and stakeholders to question their assumptions, determine their needs, a