PRODUCT MANAGER

Role Overview:

We're looking for a Product Manager to be part of our Customer, Platforms, and Insights Division where you will play a pivotal role in driving the strategic direction and execution of our Product portfolio specifically focusing on the delivery of a Customer Data Lakehouse that enables and measures the unified customer journey, intelligently empowering customers through client's ecosystem of products. Customer Data Lakehouse (CDL) requires an essential team within client that has two main roles, first, building a state-of-the-art in-house CDL for collecting, unifying, and connecting customer data with applications. second, building products and capabilities (e.g., for personalization, segmentation, data privacy management) that allow partners to easily integrate with CDL and help them use customer data to build remarkable solutions.

As the Product Manager for the Customer Data Lakehouse, you will guide important programs from creation through execution. You will be in a unique position of having multiple teams as your core customers (Global Marketing, Product and Lifecycle Platform). You will lean on and partner with an accomplished Engineering team to ensure that our products meet customer requirements and promote omnichannel growth. You will need strategic thinking, execution, and superb partner management in addition to expertise in Data Infrastructure and Growth/Marketing Technology.

KEY RESPONSIBILITIES:

• Drive the continued vision, roadmap, and direction for the Customer Data Lakehouse and Applications, Integrations, and Interfaces

• Lead the planning, scoping, and prioritization of projects to achieve all our goals

• Manage the delivery of the CDL and associated projects

• Build and standardize templates and processes for functional requirements, use case validations, and data specifications

• Gather requirements, determine features and their priority, write product specs, use cases, refine feedback, help write test plans, manage the backlog, and delivery

• Represent the team with partners and senior company leaders to align resources and prioritization

• Promote enterprise-wide adoption of Customer Data Lakehouse

• Educate teams on Customer Data Lakehouse and applications/use cases

• Foster an environment that enables the Customer Data Lakehouse Engineering team to build quickly while maintaining a high standard for quality – Agile Delivery Model

• Own and drive the data strategy for the Customer team

ADDITIONAL REQUIREMENTS:

• Previous experience in CDP/CDL, data-driven marketing, analytics, and digital transformation.

• Proven work experience in data, data architecture and data modelling.

• Ability to set strategic direction and drive execution through collaboration with a cross-functional team.

• Proven track record of managing successful CDL initiatives and delivering capabilities that drive business growth.

• Excellent communication and strong interpersonal skills to facilitate complex concepts and stakeholders' meetings.

• Highly adaptable to change and an excellent team player with the ability to influence and negotiate.

• Knowledge of modern data architecture and best practices, you have experience developing, testing, and deploying APIs and web applications that use external platforms, cloud services, and APIs.

• Manage vendor and customer relationships

QUALIFICATIONS

• A Bachelor's Degree, ideally in a technical discipline, or equivalent work experience

• 5+ years of experience as a Product Manager

• Project Management Experience

• 3 years of experience building Data Infrastructure and/or CDLs

• 5+ years of experience working with engineering teams in a fast-paced environment, demonstrating the ability to juggle multiple projects, stay organized, and prioritize deadlines effectively

• Strong analytical skills and data-driven decision-making capabilities, with the ability to translate complex insights into actionable strategies and initiatives

• Knowledge of modern Data Infrastructure and related processes

• Solid knowledge of Growth/Marketing use cases and related technologies

• Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and build consensus around product priorities and trade-offs

• Experience with customer empathy and experience shaping product direction and execution based on customer needs