Description of role:

We are seeking an experienced and innovative Head of Platform Stability to lead our efforts in ensuring the health, reliability, and performance of our platforms. This role is critical in maintaining high uptime, implementing real-time monitoring systems, providing application support, and driving proactive maintenance initiatives. The ideal candidate will have a proven track record in leading similar functions and be adept at issue management and client resolution.

The Head of Platform Stability will play a crucial role in ensuring the reliability and performance of our platform. This position offers an exciting opportunity to lead innovation in platform stability and shape the future of our technology infrastructure.

In this role you will be required to:

• Develop and implement strategies to monitor and maximize platform uptime and reliability

• Establish and monitor key performance indicators (KPIs) for platform stability

• Lead incident response efforts and conduct post-mortem analyses by implementing and refining incident

management frameworks to prevent future issues

• Design and oversee the implementation of comprehensive real-time observability and monitoring systems

• Develop proactive maintenance protocols to identify and address potential issues before they impact users

• Leverage AI and machine learning technologies to enhance predictive maintenance capabilities

• Manage the Business as Usual (BAU) application support team

• Establish efficient processes for issue triage, escalation, and resolution through the use of industry-proven

tooling.

• Collaborate with development teams to implement long-term solutions for recurring issues

• Build and lead a proactive and high-performing team of platform stability engineers

• Define the scope and structure of the platform stability function

• Develop and implement best practices for platform stability across the organization

• Serve as the primary point of contact and incident manager for high-priority platform stability issues

• Develop and maintain strong relationships with key stakeholders and clients and ensure alignment with

platform stability goals with business priorities.

• Provide regular updates and reports on platform performance and stability initiatives

You are likely to be a good fit for this role if:

• Strategic thinking and ability to translate technical concepts into business value

• Strong leadership and team management skills

• Excellent analytical and problem-solving abilities

• Proactive approach to identifying and mitigating potential issues

• Ability to work effectively in a fast-paced, dynamic environment

• Strong customer focus and commitment to service excellence

• Experienced in advanced monitoring tools for monitoring and observability such as Elastic Stack

Observability, Prometheus, Grafana, Datadog or Splunk.

Desired Experience and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree

preferred

• 10+ years of experience in platform engineering, with at least 5 years in a leadership role

• Proven track record in managing large-scale, complex platforms with high uptime requirements

• Strong knowledge of cloud technologies, infrastructure as code, and DevOps practices

• Experience with AI and machine learning applications in system monitoring and maintenance

• Excellent problem-solving skills and ability to manage high-pressure situations

• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders

• Frameworks and Standards:

• Incident Management: ITIL, SRE, Incident Command System (ICS).

• Post-Mortem Analysis: Blameless Post-Mortems, 5 Whys, Fishbone Diagrams.

• Monitoring and Observability: Tools like Elastic Stack Observability, Prometheus, Grafana, Datadog, Splunk.