**Position: Business Analyst

Department: Professional Services

Reporting to: Director Business Analysis, Professional Services

Doxim Vision: To be the leading provider of Customer Communications Management solutions to multiple industries and their service providers.

What We Do: Doxim builds and delivers a suite of Customer Communication Management solutions including automated client onboarding software, cloud-based enterprise content management, and advanced document processing solutions within print, mail and digital communications for Financial Service Providers, Utilities, Health Care, Insurance and their outsourcing partners. Doxim solutions help these organizations to improve client communications, streamline document access and meet the stringent compliance requirements associated with transactional document processing.

Role Overview As a Business Analyst, you are expected to be an advanced professional in the systems & process design and implementation space and have experience on low, medium, and high client facing projects requiring custom or out of box solutions and software implementations.

The highly driven Business Analyst must be strong, detailed oriented and effectively lead, facilitate and maintain gathering requirements for solutions within the document management space including and not limited to document composition through print, mail, and digital channels.

The Business Analyst will work directly with the client, including stakeholders of various level and possibly third-party vendors to understand their business, customer, systems and technology needs and identify opportunities to improve the document output for their end clients. You will solicit, understand, and document business requirements, processes and workflows developing both written and visual depictions of requirements and process flows. Analysis of data, design and delivery will be critical to ensure the quality and integrity of our solutions. Building and maintaining our business and functional requirements to meet our target audience’s requirements. Building and maintaining relations while closing the gaps between the end-to-end lifecycle and process for our Professional Services, Product, Implementations, Operational, Financial and Support partners.

Key Responsibilities:

• This role will require the Business Analyst to work flexible hours to support North American time zones

• Providing analytical and consulting services to the client and service provider partners on the relationships between data, design and delivery scenarios for the end user experience

• the design and breakdown of end user scenarios for a utility bill

• for in Utilities – from various billing scenario types and Payment Services platforms for new/existing implementation to conversions.

• Lead client requirement discussions/workshops and develop detailed documentation to include but not limited to:

o Data mapping, Analysis, transformation, logic and business rules for multiple data feeds including RAW and pre-composed formats

o End User Analysis

o Proof of concepts and Design for various document types and front facing client digital portals

o User stories and workflow analysis

o Discovery and Pre-Sales engagements

o Document Printing, Mailing, paper, envelope and Postal services

o Digital and Interactive (HTML) document services and delivery

o Analysis for Composition of various document types and scenarios

 Financial Statements

• Transactional, Investments, Trends, Historic, Taxes, Summaries, Deposit/Lending/Loans, Reports, Letters/Notices, on-boarding

 Utility

• Billing statements (metered and non-metered), Payment Services, Letters/Notices

 Healthcare / Insurance

• Statements, invoices, reports, administrative documents

o Analysis of Integrations, mergers and conversions of new or existing document types, services and platforms

o Enhancing the client experience with their customers through our Doxim Customer Communication Management offering

o Branding, compliance and regulatory guidelines

o Digital Messaging and communications

o Security and connectivity between multiple platforms, systems and portals

• Build and maintain positive working relationships by effectively communicating and sharing knowledge with your team/peers including inside and outside Professional Services – not limited to Project Management, Quality Assurance, Development, Product, Operations and IT

• Innovating methods to educate, support and increase client satisfaction

• Become a champion/subject matter expert by learning solutions

• Work independently with minimal supervision, establish priorities, and use strong communication, analytical and problem-solving skills to add value to each project,

• Participate as part of a team with targeted deliverables, working on initiatives designed to improve processes, systems, and applications which support our key businesses

• Develop technical requirements through business requirement gathering techniques to understand scope, functional & non-functional relationships, dependencies, risks, and facilitate the communication between business and technology areas

• Complete a handover to quality assurance and development including well documented and clearly defined requirements that satisfy client business needs

• Assume an ownership role, on behalf of the client to ensure deliverables meet business/end-user requirements

• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in analytical tools and techniques that can contribute to effective solution development/delivery

• Scope Management for change requests

• Assist with enforcing project goals and direction to support the strategic business objectives

• Ability to take ownership and lead by example

Business Skills:

• Strong analytical, problem-solving, negotiation, and decision-making skills; able to evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into requirements.

• Excellent communication skills (both written and verbal) with the ability to adjust communication style to present technical and non-technical information to a wide variety of clients with differing levels of knowledge.

• Documentation skills including but not limited to User, systems, functional, business, process and source code

• Excellent ability to present information (e.g., requirements documents, diagrams, summaries) to senior management in a manner that is clear, concise, and professional

• Solid client relationship management skills with the ability to elicit requirements through effective interviews and requirements gathering workshops, and motivate stakeholders towards a goal or to reach consensus

• Ability to create requirements document in an environment with some ambiguity or unknowns and get them signed off

• Strong ability to work independently and meet project timelines, and drive stakeholders to delivering within determined timelines

• Strong ability to recognize gaps, risks, impacts, and issues in a timely manner to enable a path forward on mitigating and supporting our clients

• Ability to identify and effectively resolve problems creatively and collaboratively with diverse stakeholders

• Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit co-operation and resolve conflicts with a variety of stakeholders both internally and externally

• Ability to successfully engage in multiple initiatives simultaneously

• Excellent organization and time management skills

Education and Experience:

• Bachelor's degree in business, computer science or a related equivalent with excellent knowledge of BA tools and techniques.

• 7+ years of experience in the Business Analyst field

• Working knowledge of Project Management Methodology

• Experience within software, composition, print/mail/digital industry

• Strong MS Office and Visio skills

• Knowledge of the systems development lifecycle and experience building applications

• Experience including/not limited to financial, utility, healthcare, insurance services industries

• Experience in Operations, Professional Services or Support

• Exposure to PS Reporting, Project Management, and time tracking tools

Technical Qualifications:

• Comfortable working with technical staff at various levels including C-level executives but also developers, testers, and project analysts

• Strong understanding and analytical mindset of databases, data in various formats with ability to outline dependencies and relationships

• Skilled at requirements gathering

• Ideally a Certified Business Analysis Professional (CBAP)

• Strong investigative and diagnostic skills

• Certifications from supporting and recognized professional institutes

Working Conditions:

• Standard office working conditions PLUS flexible hours to support North American time zones

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